What does the included insurance cover?
We partner with BikeInsure to provide world class insurance coverage for your investment.
Your coverage includes both crash and theft incidences. In many cases, it may also cover the accessories and clothing had at the time of whatever happened happened.
Is this available everywhere?
Not yet, we’re available in most states in the continental US and we’re constantly working on expanding our footprint. If we’re not available where you are, just let us know and take a look.
Can I end my lease early?
Yes! Depending on how far into the subscription you are, we do have a buy-out charge outlined in our contract. If you need to end your contract early, please reach out to support@thesweetspot.com to get started
What if I move?
Let us know ASAP. We’ll be happy to work out the next steps with you.
How do I get the bike back to The Sweet Spot?
At the end of your lease, take your bike to a The Sweet Spot partner bike shop and we'll take care of the rest. If you have any trouble finding someone in your area to pack it up, let us know and we’ll help find someone for you.
How do I pay?
We take monthly payments through credit card and bank transfer (ACH).
What happens after my subscription ends?
You have a few options:
- You can upgrade to a new bike!
- You can buy your bike! If you love it, keep it! You’ll know how much your bike is worth when you sign up for your lease
- You can send back your bike and walk away. We’ll miss you, but we understand. And we’ll always be here for you if you want to come back 🙂
How long does the subscription last?
We have 12., 18, and 24 month terms. In the case where you want to cancel early, just let us know and we'll get you a buy out price based on the length of the term and how much time you have left!
What happens if my bike is stolen or crashed?
Our lease plans include insurance. If something happens to your bike, you’re only responsible for a small deductible and we’ll get you back in the saddle.
Are you Buy Now / Pay Later or a Lease to Own Program?
Nope! We don't just split your month payments like Buy Now Pay Later, and we charge you 200-400% of MSRP with any crazy fees or payment structures like with Lease-to-own programs.
We’re just like a car lease with no hidden fees and no crazy terms. Your lease payments make that expensive bike much more affordable than if you paid MSRP. At the end of the lease, you can buy the bike or just send it back to us. Most of our customers pay roughly 60% of MSRP for the bike through one of our lease programs and we include insurance for extra piece of mind.